GENTLE JOURNEY / SUPPORT
A little help.
At your pace.
Questions, feedback or something that does not feel right?
Contact support →Include your app version, device model and what happened. You choose whether to share personal notes or screenshots.
Journeys and progress
Why can I only have two active journeys?
Gentle Journey includes two active journeys for free. Premium allows unlimited active journeys. All four themes and personal iCloud sync stay free.
What happens when Premium ends?
The two oldest active journeys remain active. Newer journeys become restricted on that device; this does not erase their steps, notes or reflections. You can pause a journey to make room for another one.
Does moving a journey to Past Journeys delete it?
No. Past Journeys keeps the journey and its progress. Removing a journey is a separate action with its own choices.
Purchases and iCloud
How do I restore Premium?
Open Settings and choose Restore purchases. Use the Apple Account that bought the subscription. An internet connection may be needed to verify access. If it still does not appear, contact support with the app version and the message shown; do not send payment-card details.
How do I cancel a subscription?
Manage or cancel it in your device Settings under your Apple Account → Subscriptions. Apple handles billing and refund requests. Deleting the app does not cancel a subscription.
Why are my devices showing different journeys?
Check that both devices use the same Apple Account and have iCloud enabled for Gentle Journey. Allow time and a working connection for changes to synchronize. Debug test builds store data locally. Avoid deleting or reinstalling the app while troubleshooting unless your data is safely retained.
Privacy questions
Read the privacy policy for the app’s data handling. Support cannot routinely retrieve your private journey database. For questions or requests concerning information held by the operator, use the contact above.